Testimonials

After each installation I always call and talk to Charlie to properly program the softener correctly. Each and every time Charlie walks me through the programming and makes sure I am in good shape before we hang up.

Once again I just thank you for your help.

So for the first time in years we can open multiple faucets and still get great water pressure. My wife says the time to wash clothes has been cut in half!

D. Starcevich

I ordered the softener with Dave on Wednesday and it was on my porch Thursday not too shabby. All appears in order and plumber will install tomorrow.

I will look forward to recommending Ohio Pure to anyone in need of your products. The experience, unlike many, was beyond expectations.

Warm regards,

D. Pierce

Thanks to your terrific installation instructions, I was able to replace my softener myself and save hundreds of dollars.

Thank you,

Mike T.

Thank you!

Mr. Grein

I could not be happier with the products that I was sold or the service that was provided. Through the entire order process Charlie was patient and helpful in deciding which equipment would be right for my situation.

When I decided that one of the components I had purchased wasn’t needed, OPWC returned it without any hassles. Highly recommend, would and will do business with again if the need ever arises.

Although given the equipment I bought I am hoping I never need to deal with my water softener again 🙂

Mr. Spaulding

As promised here is an installation picture.

Aaron

It is so nice to have people in this world that will take their time to make sure we have everything we need.

Tell everyone that we said thank you. JOB WELL DONE.

I thank you so much.

C. Blake – Gulfport, MS

L. and E. Leffel

With that being said it was hard to fail after reading the instructions laid out by CK. He was able to walk me through the entire process and let me know what to do and what not to do.

The service provided by Ohio Pure Water was impeccable. You really do not see this level of service anywhere, any more and it was a pleasant change. In addition the prices of the products were great and CK was able to work with me to figure out what I needed and what I did not.

R. Demariano

Thanks for all your help to decide which system to be used and typical usage in Thailand. I am very happy with the water softener system and it works great. My problem with hard water is finally solved . Water hardness went down from 29 gpg to 0 (Zero).

I could not find a reliable company in Thailand and more over they had no idea what they were selling. Regeneration of a water softener with salt, Huh ????, Brine tank ???, automated regeneration ??

When discovering this “no knowledge” in the region I live in Thailand I found your great website with comprehensive information made it more clear to me how water softeners work and how to install. And your pricing is OK!

Again, thanks for all and I will recommend your company when expats are looking for a water softener on the various related websites for expats in Thailand.

I hope you get many more orders from Thailand.

Best regards,
W. de Viser

Just a quick thank you for your excellent service! Softener system is of very high quality and was priced competitively, well packaged and expedited as I requested. It’s clearly apparent that y’all collaborate internally and effectively communicate with your customers. I was pleasantly surprised to find OPWC tailored installation instructions (perfect) delivered via email unsolicited.

You guys rock!
Regards,
Marty

I will definitely recommend your company to my friends. Feel free to quote me. Attached are some pictures.

D. Johnson

I talked to you last week about my fleck 9000 valve continuously running. You recommended rebuilding the upper and lower pistons and seals. You even walked me thru how to take it apart and replace the items. I ordered the parts and they arrived Friday. I spent 3 hrs this morning taking the valve apart, removing the seals and pistons and then putting the new stuff in. I got it back together and it is working great. No leak, no continuously running. It went thru a cycle and shut off correctly.

I mentioned that a piston was leaking which is why we went this route. Well the upper piston was broke.The white part came off with the module and the rest of it was in the valve with the seals. That could of been the start of my problem. Last year I had to replace the module because my switches were being crushed. At that time the same piece of the piston came out with the module but I didn’t realize it was broken so I just put it back.

Now the valve looks like it’s operating correctly again. Thank you so much for taking the time and walking me thru what needed to be done. This is the 2nd time you helped me. I’m hesitant to do mechanical work because I don’t feel I put things back together correctly. But you taking the time to walk me thru it gave me the confidence to do it. Your support does wonders.

Thanks again. It’s the people that make the company.
Jim

I was impressed that she called me back when she said she would, and that she had done independent research between our conversations so she’d have even more information for me, and I feel very confident that I’m going with the right softener.

I have been shopping around at various online water softener companies, and have spoken to several customer service representatives at other places, and I can assure you that it was Jean’s service that earned Ohio Pure Water this sale.

Jennifer D

From sales, where they answered all of my questions (quite patiently, I might add, as I am a novice when it comes to water softeners), to assistance after I ran into problems (of my own making) during installation.

Charlie Moore, your technician, actually called me back on his day off to help. He was so patient, thorough and knowledgeable, and I can’t thank him enough.

Most sincerely,
Laura

All of the local companies wanted to sell me a softener, chlorine injection system, air injection, holding tanks or combinations of each. No one even mentioned a Filox system, and quotes ranged from $1800 to $6000.

So, that said, I ended up saving a grand, on the low side, buying from your company & installing myself. The install took about 3 hours, setting the system up, plumbing the main lines, installing a trap in the main sewer line and plumbing the drain. Fairly simple & only about $170 in parts.

Thanks again and here’s a picture if you’d like to post on your site.

Regards,

Brian

I heard about how good your company and products were from a couple different internet forums. I had quotes for similar installations at two to four times what I paid. I like the electronic Fleck valve to see the water usage and the next regeneration cycle.

You helped me choose the perfect water softener for my family’s situation. As you can see in the picture, I installed it only on the hot water due to the location of our main and ease of installation. Our dishes are sparkling bright out of the dishwasher.

We notice the difference even in warm water (mixed) situations. We liked it so much that I also installed a hose bib for washing our cars and the hot and cold water inlets for washing our clothes. We can feel the difference. Our water hardness went from 21+ to 0 as verified with water hardness test strips.

Thanks again for all of your help.

N. Abyad

Unfortunately I had to rip out all of the PVC where it came into the garage and replace with CPVC to comply with San Antonio code (never saw the requirement in the plumbing code on the city website).

Thanks for a great system. I’m trying to get my neighbor and another friend to install a softener now so you might be seeing a couple more orders from San Antonio soon.

Thanks again,

Sam

I also want to express the ease of installation, especially for me who has no plumbing experience.

Here is a picture.

L. Amador

Unfortunately, I had opened the first container several months after I ordered it and never opened it when it arrived to check to see if it was OK. So, despite the fact that you were under no obligation to replace it, I want you to know that I really appreciate you doing this.

The new bulb arrived intact and I will get it installed right away. I also want you to know that for all future business I will return to Ohio Pure Water Co given the high level of service you provide to customers like me.

Thank you for replacing that bulb, and rest assured that all future shipments will be checked right away upon arrival.

Paul

I’m planning on adding a surge arrestor to the electrical outlet before the summer thunderstorm season hits. I’ve attached a picture of the installation.

Thanks again for the great deal and for promptly answering my questions!

Take Care
J. Fangmeier

The price is right for the unit as I had received a quote from the local Culligan dealership for a unit that was over $2,100 which was outside my budget for soft water. The product I ordered is doing everything I expect taking my water from 272 ppm to 0.

Included is a shot of my installation which took a few hours to complete and all instructions were easy to follow.

Thanks for everything!
Curt,
Iowa

In this day and age where customer service is more like customer dis-service, it is refreshing to deal with a company that takes an interest in making sure that the customer is treated well.

Your efforts are recognized, and I am wanted to acknowledge you and your company for your efforts.

Thanks again for all you did.

Best Regards,
J.P. Fastow

I believe I spoke with Charlie when I called and he helped me size the correct unit and recommended the SS bypass value, great suggestions.

It is difficult to find good service in todays business world. We strive to offer it at my family’s sawmill, but overall it seems like way to many transactions involves a call to an automated 800 number.

Anyway, I just wanted to let you know that your service is appreciated. Keep up the great work and I wish you the best in the new year.

Best regards,
P. Terbovich

Your customer service is top notch and your prices are great!

Best regards,
Jesse

Here are a couple of pictures (as the install instructions pdf suggests). I’m not sure if you can tell by the pics but I was replacing an older Fleck 5600 installation that had been put in by a local plumber with plastic pipe and I kind of prefer copper whenever I can.

So, I went copper from the bypass valve to a right angle and then used those ‘sharkbite’ connectors to connect between the copper pipe and the plastic pipe. (besides the fewer copper connections I have to make the less chance of a leak).

Thanks,
happy customer…
D. Madden

I just got finished with all the plumbing and fired up my system. 5 hours in all. No leaks- thank God.

Everything went smoothly considering I’m an amateur when it comes to plumbing. Being a Broadcast Engineer, I know electrical stuff pretty well, but I’m not intimidated by plumbing either. I have done copper before, but never CPVC. It’s definitely much easier doing cut and glue than soldering. I can’t wait to sample the new soft water.

Here is a picture of my modest installation. I permanently bypassed my outside hose bibs so I never have to worry about switching the bypass valve every time I want to water the yard. I’ll be in touch to let you know how we like the water after a few days and once our hot water tank turns over its load of untreated water.

Have A Blessed Day,
J. Settecase

I will definitely recommend your company to friends and family.

Here is a pic of the install.

Thanks again!
M. Novitske

Thanks for your excellent customer service and technical help!

F. Johnson
Florida

My neighbors are already questing me on my new purchase and probably will be contacting you soon.

Thanks again,
Mark Schmidt

Thanks for the help with the valve set up. I will recommend you to any of my friends that want a softener. Right now they think I am building a submarine in my garage.

Regards.
Simon Macpherson

Installation with two people was very easy. I like the fact that you can hook up the bypass valves first and then just bring the tanks close and hook them up with the O ring hook up.

Thanks for the great support throughout the installation.
DJ. Patel

Thank you again!
Shawn from Broomfield, CO

As you’ll see in the attached pic, I have my water heater, pressure tank, softener system and sediment filter in a small 3.5′ x 5′ utility closet with the brine tank plumbed into the garage. It’s a tight fit, but it all works great. Thanks again for your excellent service and product. I’ll be recommending OPWC to all my friends and family.

M. Sydnes
Edmond, OK

We just completed the (softener) installation two days ago, but we have already felt our water is softer and we’re using less soap. Attached please find a photo that shows the installed water softener system in our garage. Since the flex hoses are utilized in the plumbing system, we may move two tanks closer in the near future.

Sincerely Yours,

George & Sheree Lin,
Prescott Valley, Arizona

Thank you for a great product and guidance in setting up my unit.

Best Regards,

Greg Majjasie
Morgan Hill, CA

Charlie is great and the online instructions are wonderful. Talking with Charlie was like going to my neighbor asking for help. Whatever installation questions I had he solved. He is very patient and knowledgeable.

I had one small problem with my order. A thumb screw was missing from the valve cover. I called and got a new thumb screw sent out immediately. Not a show stopper by any means but great service all around.

When making a decision to buy products online there are many alternatives to choose from and all vendors carry about the same products. Ohio Water Company stands apart from the others. I hope you have continued success.

Jim Panopulos
Satisfied Customer

Great company and product! Thank you.

Regards,
Bill Mowery

Thanks again,
Dennis Baldauf

The water quality is outstanding, and from my estimation, this “on-demand” water softner you recommended will pay for itself in reduced water and salt usage in no time! I only wish my old Culligan had failed earlier so I could have been saving money all these years!.

Thanks again. I’ve recommended you to several others.

Bob Foerster

I used the Purolite SST60 softening resin to save a little salt, shorten required brine rinse times, and hopefully reduce iron fouling of the resin. (My well water has 21 grains hardness and one ppm iron). Charlie gave me the necessary information to program the regeneration cycle specifically for the Purolite SST60 resin by shortening the brine rinse from the factory setting of 60 minutes to 50 minutes. He also told me how to set the program to automatically regenerate 24 hours ahead of time if the reserve gallons capacity falls below a certain amount based upon the daily metered water consumption history for the past week.

Please see attached picture: The flexible drain tubing goes overhead to a 3/4 inch PVC drain line leading to a 2 inch drain about 30 feet away.

Les Opachak

Have had this up and running for about 6 weeks; the system is running flawlessly, my water is clear and no more buying bottled water to drink!! Thanks so much for your good advice and guidance with this system; I’d highly recommend your company to anyone.

E. Fish
Milton, NH

The Clack WS1 was a very user-friendly valve to install and program while the Fleck 7000 was a very simple valve to install but the programming interface could be a little more intuitive. Regardless, the setup of these water filters went very smoothly. The hardest part of the installation was to do the plumbing to connect these 2 units to the water line, as a 20-foot long plumbing loop had to be installed to get to the location where I wanted them to be located.

Overall, I am very pleased with the products as well as the service I have received so far from Ohio Pure Water Co. I specifically appreciate talking to Dave, Charlie, and Jean for this project. To show my appreciation to you folks, I have taken some pictures and attached them here for your viewing pleasure.

Thank you. Cheers,
Vince from southern Ohio

You’ll notice in the photos that I doubled the length of the copper flex lines to accommodate for the taller height of the Flex 5600, replacing my old Kenmore that was somewhat tucked under the stairwell. Also, living in Northern California, note the earthquake strap…just in case.

Having dealt with a salt block before, I prudently moved the brine tank out front for accessibility. I used 3/4-inch pvc for the valve drain line which has a run of about 20 feet. Finally, that’s the brine tank safety overflow that runs through the wall to my bone dry crawl space.

Thanks again!

Norm

Both orders were waiting on our porch 2 days after placing the order. Install was a piece of cake and we saved $$hundreds$$ over some of the water treatment systems out there!

Sincerely,

M. Graham
Franklin, OH

Any company can sell you a product but backing that product with good customer service is a rarity these days. I just want to commend you and Jean on exceeding my expectations. I almost can’t wait to buy something else from you.

Thanks again,

R. Moore
Casstown, OH

Thanks again for working on this with me in selecting the right size mineral tank (35″). You can see in the pic why I needed a short one!

Tell Charlie thanks as well.

D. Wolin
Garden Valley, Idaho

The larger unit seemed prudent. I have to comment that the installation went very smoothly. The instructions I downloaded were very clear and comprehensive. The stainless steel flexible connectors made the installation a snap.

By the way, this unit replaced a Culligan installed in 1976, 31 years ago when the house was built. It still worked, but the valves were leaking (weeping) through the discharge tubing constantly. Culligan wanted $180.00 for new parts and another $150.00 to install them, and I still would have had a 31 year old unit.

That money went a long way toward purchasing a brand new Ohio Pure Water Company system. I couldn’t be happier.

R. McDonald
Gladwin, Michigan

I just want to sincerely thank you for the professional, “no-hazzle” replacement. It’s a pleasure to experience this superlative level of service.

J. Mooney
Fallon, Missouri

We were able to easily install the product you supplied with the well written instructions and new materials all properly supplied, with the help of a professional plumber, who commented that your prices beat the local competition hands down.

Faced with the real prospect of having to hook up to a local water company with an expensive and labor intensive line run on both the township and property owners responsibility, we are glad we chose your business to work with.

Thanks To All,

Carl
Chadds Ford, PA

Our water is better than city water for the first time in 30 years. Combined with a storage tank I put in to fix a low-yield well problem too, we just don’t know what to do now with our problems fixed!

Thanks,

G. Thibodeau
Swanton, OH

Two weeks after I installed your filter, this apartment complex spent $16k on a new water system, softener, etc. After that, your filter was even more effective….to the point that I can actually drink the water from the shower tap.

I am so pleasantly surprised at the effectiveness of such a compact little tool and I wanted you to know. Thank you so much and I will refer people to your business as well.

Regards,

Connie Smith
Rochester, MI

It did the trick. I gave it two shots. Thanks! I informed an associate in Alabama that OhioPureWater.Com is #1, AAA, 5STAR. She visited the web site and was impressed. I told here that you guys are my water gurus for life!

If I had the cash, I’d startup an OhioPureWater Franchise here. Good service, like you guys do, would bust this place wide open. Here, you’re lucky if the service guy will show up in the same year you made the call!

Anyway, thanks again. You guys did it again!

Al Toman
Swansboro, NC

Thanks again,

B. Rush
Quakertown, PA

I now am enjoying the best water we have ever had in the 30 yrs we have lived here. It took me a long time and a lot of research before I took a chance and ordered my softener online. I’m very happy with it and Ohio Pure Water Co.

J. Marsh
Temperance, Michigan

I would recommend anybody wanting to buy a water softener that they buy it from Ohio pure water Co. and they will be able to install it themselves and at the same time save a lot of money.

R. Kramer
Mt. Vernon, Indiana

So I am thrilled to have found your company to help me with my somewhat complex home (well) water quality problems. I installed my new water softener without a problem — due mostly to your excellent illustrated instructions. And I am very pleased with the quality of the equipment. And, when I had a question about the master programming of my Fleck 7000 control valve, Jean and Charles offered to call me at home on a Friday evening at 8 pm Ohio time to walk me through the necessary steps. It only took a few minutes with me in front of the unit and Charles on the phone.

I’m telling everyone I know about you company. I live in Kinetico country (about 8 miles from their world headquarters in Newbury, Ohio). People around here are used to paying big dollars. So they are really surprised and delighted to hear that they can get straight talk, great products and service, and much lower prices from Ohio Pure Water.

With best regards,

M. Hunter
Chardon Ohio

So, Jean, thank you so much for your assistance.

Merry Christmas to all at Ohio Pure Water Company.

Ed
Woodbury, Minnesota

Thank you,

S. Dye
Vienna, WV

Thanks again,

B. Wood
Burton, Ohio

Dave

Thanks again,

B. Gillespie

I am no plumber, but due to your web site, offering very simple easy to follow instructions and pictures, the installation was a breeze. Only took a couple of hours total time. This installation was a replacement for my 10 year old Cole-Massey softener. When my iron filter gives out, I will replace it with your filter of course.

Thank you for a great product at a great price (and free shipping!) You saved me about a thousand dollars. The local plumbing company wanted $1695 for comparable equipment–no installation included.

The new unit is now in the second stage of it’s first regeneration and working perfectly with no leaks.

Best regards,

D. Somers
Reidsville, NC
(a very Satisfied customer)

Regards,

S. Scott

J. Stubbs
Minster, Ohio

Let me begin by stating that none of that occurred with Charlie. I was delighted to get straight forward answers to my questions. I know you think that would be common place in most business but let me state that yours was the first company, I have tried 4 local and 3 Internet, before coming to yours and getting the facts and friendly help that he provided. This is extremely significant considering I am getting help from Ohio when I reside in the Tampa Florida area.

He is an extremely valuable asset to your company and if you ever decided to venture into the Florida market I would recommend him as your leading representative.

Thank you very much,

B. Hilker

You are a top rate dealer and I will gladly recommend you to all of my friends.

B. Kaiser

I saved $900 buying this unit from Ohio instead of purchasing it locally.

P. Campomenosi
San Miguel, Ca

Just for the heck of it, here’s a picture of my system, installed. Actually, this shows just the brine tank. The resin tank sits behind the shoji screen. Eventually, the whole system will sit in a utility closet, but this arrangement will work for now.

Thanks again for everything.

B. Rencevicz

K. McMahon
New Hanover Twp. Pa.

Jim

Dave M.

Thanks again,

M. Brueggeman
Davisburg, MI

B. Widmer
Palm Harbor, Florida