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We pride ourselves on the goal of getting to know our customers, understanding their water quality issues, and recommending a personalized solution. Customer support has always been our specialty!

We are a family-owned business and as many of you know, CK and Jean along with our knowledgeable team of associates are always there to help!

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Frequently Asked Questions

JUN 6, 2024

How to Remove and Replace Resin/Media from an Old Unit

More Info...

JUN, 2024

Personal Water Evaluation Form

JUN 4, 2024

Personal Water Evaluation Form

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JUN, 2024

Water Softeners

MAY 15, 2024

Can I install a water softener myself?

Absolutely! Hard water can be a real menace to your home and health. The good news is that installing a water softener is an effective solution that will elimin...

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MAY, 2024

Testimonials

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Jean,
Thank you so much for your help. Cleaning the injectors did fix the suction problem. There were quite a bit of black particles in the injector and also the screen inside the injector cover.

I was able to go through an entire regeneration cycle and then adjust the time to fill the brine tank to 13″. (I had to reduce the time by 3 minutes.).

Thanks again, and I will be sure to use Ohio Pure Water Co for future service and parts and will be sure to recommend you to friends and family.

- R. Verhaalen

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I wanted to thank Charley and the Ohio Pure Water team for remarkable customer service. I have an older residential model valve that required a new drain assembly.

Charley identified the valve, the necessary parts, and stayed in contact with me from order placement to delivery. Charley went so far as to contact me with installation tips.

I have dealt with many vendors in my career. Charley and the Ohio Pure Water team have far exceeded any vendor customer service I have ever experienced.

Thank you.

Testimonials

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Charlie,
Ohio Pure Water’s customer service is prompt via email or phone. CK is very knowledgeable, helpful and patient.

He is willing to talk you through the installation process, but you need to have at least some basic plumbing knowledge (mine is pretty basic, e.g. I know what a copper pipe looks like).

CK set me up with a 48,000 grain unit for $400 LESS than what a local plumber was going to sell me a 32,000 grain unit. The new unit was delivered to the house via a freight truck with a lift gate and was all set up and ready to install.

Would I purchase from Ohio Pure Water again? Yes!

My recommendation is, get your water tested and send the results (water hardness in grains per gallon and total dissolved solids, TDS) to CK and he’ll set you up with the proper softener.

The softener has been working great… my whole family can notice the difference between the new softener compared to the old.

Thanks again...!

- D. Bruns

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Ohio Pure Water has been absolutely the best!

From sales, where they answered all of my questions (quite patiently, I might add, as I am a novice when it comes to water softeners), to assistance after I ran into problems (of my own making) during installation.

Charlie Moore actually called me back on his day off to help.

He was so patient, thorough and knowledgeable, and I can’t thank him enough.

Most sincerely,

- Laura

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I spoke with Jean today while determining my water softener needs and she was AMAZING. She was friendly, professional, and knowledgeable.

I was impressed that she called me back when she said she would, and that she had done independent research between our conversations so she’d have even more information for me, and I feel very confident that I’m going with the right softener.

I have been shopping around at various online water softener companies, and have spoken to several customer service representatives at other places, and I can assure you that it was Jean’s service that earned Ohio Pure Water this sale.

- Jennifer D

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Hi Charlie,

I have attached some pictures of my set up below. I want to thank you again for the great service you have provided me. I am in sales so I know good service when I see it.

From the time I reached out about purchasing the unit up to today with you helping me dial the unit in properly, I have received service that is second to none.

I really appreciate it. If anyone asks me where to buy a water softner, there is only 1 answer, call CK at Ohio Pure Water.

Thank You

- Marc