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We pride ourselves on the goal of getting to know our customers, understanding their water quality issues, and recommending a personalized solution. Customer support has always been our specialty!

We are a family-owned business and as many of you know, CK and Jean along with our knowledgeable team of associates are always there to help!

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Frequently Asked Questions

JUN 6, 2024

How to Remove and Replace Resin/Media from an Old Unit

More Info...

JUN, 2024

Personal Water Evaluation Form

JUN 4, 2024

Personal Water Evaluation Form

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JUN, 2024

Water Softeners

MAY 15, 2024

Can I install a water softener myself?

Absolutely! Hard water can be a real menace to your home and health. The good news is that installing a water softener is an effective solution that will elimin...

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MAY, 2024

Testimonials

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Hi, Everything is working just fine and I’m attaching a picture to show you how it’s set up here.

Thank you for your service and support!

Best Regards,

- J. Lewis

Testimonials

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I was able to cut the 1.05” adapter down to fit the larger riser tube.

Everything works great! Here’s the final system.

Thanks for your help!

- M. Lane

Testimonials

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Ohio Pure Water has been absolutely the best!

From sales, where they answered all of my questions (quite patiently, I might add, as I am a novice when it comes to water softeners), to assistance after I ran into problems (of my own making) during installation.

Charlie Moore actually called me back on his day off to help.

He was so patient, thorough and knowledgeable, and I can’t thank him enough.

Most sincerely,

- Laura

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Exceptional service and top-notch product!

Charlie very is responsive, knowledgeable, and truly cares about customer satisfaction. So far, our water softener works flawlessly. Combined with a competitive price, Ohio Pure Water offers a fantastic value.

Highly recommend this company for anyone in need of a reliable water softening solution!

- P. Lidome

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Charlie,

I received the replacement UV bulb yesterday that you sent based on the fact that the first one was broken when the container was opened.

Unfortunately, I had opened the first container several months after I ordered it and never opened it when it arrived to check to see if it was OK.

So, despite the fact that you were under no obligation to replace it, I want you to know that I really appreciate you doing this.

The new bulb arrived intact and I will get it installed right away.

I also want you to know that for all future business I will return to Ohio Pure Water Co given the high level of service you provide to customers like me.

Thank you for replacing that bulb, and rest assured that all future shipments will be checked right away upon arrival.

- Paul

Testimonials

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Hi there,

I just wanted to let you know everything seems to be normal again.

Thank you for all your help during the install process.

- G. Carson