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We pride ourselves on the goal of getting to know our customers, understanding their water quality issues, and recommending a personalized solution. Customer support has always been our specialty!

We are a family-owned business and as many of you know, CK and Jean along with our knowledgeable team of associates are always there to help!

How Can We Help?

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Frequently Asked Questions

JUN 6, 2024

How to Remove and Replace Resin/Media from an Old Unit

More Info...

JUN, 2024

Personal Water Evaluation Form

JUN 4, 2024

Personal Water Evaluation Form

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JUN, 2024

Water Softeners

MAY 15, 2024

Can I install a water softener myself?

Absolutely! Hard water can be a real menace to your home and health. The good news is that installing a water softener is an effective solution that will elimin...

More Info...

MAY, 2024

Testimonials

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Charlie,

Just want to let you know that I finally got around to finishing the installation of our new Fleck 2510SXT based 32,000 grain water softener system.

I’m very happy with it. The 2510 valve seems very well built, and the SXT controller makes it a snap to program and to see what is going on with the system. A major upgrade from our old system.

I’m planning on adding a surge arrestor to the electrical outlet before the summer thunderstorm season hits.

I’ve also attached a picture of the installation.

Thanks again for the great deal and for promptly answering my questions!

Take Care...!

- J. Fangmeier

Testimonials

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Hi Charlie,

I talked to you last week about my fleck 9000 valve continuously running. You recommended rebuilding the upper and lower pistons and seals. You even walked me thru how to take it apart and replace the items.

I ordered the parts and they arrived Friday. I spent 3 hrs this morning taking the valve apart, removing the seals and pistons and then putting the new stuff in. I got it back together and it is working great. No leak, no continuously running. It went thru a cycle and shut off correctly.

I mentioned that a piston was leaking which is why we went this route. Well the upper piston was broke.The white part came off with the module and the rest of it was in the valve with the seals. That could of been the start of my problem.

Last year I had to replace the module because my switches were being crushed. At that time the same piece of the piston came out with the module but I didn’t realize it was broken so I just put it back.

Now the valve looks like it’s operating correctly again.

Thank you so much for taking the time and walking me thru what needed to be done.

This is the 2nd time you helped me. I’m hesitant to do mechanical work because I don’t feel I put things back together correctly.

But you taking the time to walk me thru it gave me the confidence to do it.

Your support does wonders.

Thanks again. It’s the people that make the company.

- Jim

Testimonials

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Exceptional service and top-notch product!

Charlie very is responsive, knowledgeable, and truly cares about customer satisfaction. So far, our water softener works flawlessly. Combined with a competitive price, Ohio Pure Water offers a fantastic value.

Highly recommend this company for anyone in need of a reliable water softening solution!

- P. Lidome

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Hi Jean,

I finally got my water softener installed and it works perfectly.

I took a few pictures of the finished installation.

I was able to conceal all of the pipes because we re-piped our entire house because of a leak under our concrete slab.

Thanks for all your help, I could not have done it without you and Charlie Moore.

- Ron M.

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Hi Charlie,

I have attached some pictures of my set up below. I want to thank you again for the great service you have provided me. I am in sales so I know good service when I see it.

From the time I reached out about purchasing the unit up to today with you helping me dial the unit in properly, I have received service that is second to none.

I really appreciate it. If anyone asks me where to buy a water softner, there is only 1 answer, call CK at Ohio Pure Water.

Thank You

- Marc

Testimonials

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Hello,

I recently purchased a PH neutralization system from your company and I just wanted to send you an email saying thanks for the help and having such clear installation instructions posted on your website.

I believe I spoke with Charlie when I called and he helped me size the correct unit and recommended the SS bypass valve, great suggestions.

It is difficult to find good service in todays business world.

We strive to offer it at my family’s sawmill, but overall it seems like way to many transactions involves a call to an automated 800 number.

Anyway, I just wanted to let you know that your service is appreciated.

Keep up the great work and I wish you the best in the new year.

Best regards,

- P. Terbovich